{"id":870,"date":"2025-07-30T10:54:15","date_gmt":"2025-07-30T08:54:15","guid":{"rendered":"https:\/\/www.groupe-asten.fr\/retail\/?page_id=870"},"modified":"2025-07-30T11:11:38","modified_gmt":"2025-07-30T09:11:38","slug":"support-retail","status":"publish","type":"page","link":"https:\/\/www.groupe-asten.fr\/retail\/support-retail\/","title":{"rendered":"Support"},"content":{"rendered":"\n         \n     \n     \n<div class=\"wp-block__enrichi relative  align  \">\n\n     \n\n     <div class=\"contenu flex sm-f-fdc lg-f-aic f-gap2 lg-f-gap6 f-fit relative z1\">\n         <div class=\"relative w100 f-elem \">\n                        <div class=\"img--fond ratio \">\n                 <img decoding=\"async\" src=\"https:\/\/www.groupe-asten.fr\/retail\/wp-content\/uploads\/sites\/2\/2025\/06\/support.png\" srcset=\"https:\/\/www.groupe-asten.fr\/retail\/wp-content\/uploads\/sites\/2\/2025\/06\/support.png 600w, https:\/\/www.groupe-asten.fr\/retail\/wp-content\/uploads\/sites\/2\/2025\/06\/support-300x200.png 300w\" alt=\"\" width=\"600\" height=\"400\" alt=\"\">\n            <\/div>\n                    <\/div>\n\n\n\n    <div class=\"f-elem has-txt-color\">\n                 <h2 class=\"mb1 fw5 has-txt-color\"> Un support r\u00e9actif, <span class=\"txt-gradient2\">qui conna\u00eet votre m\u00e9tier<\/span><\/h2>\n         <p><span data-teams=\"true\">Chez Asten Retail, le support client n\u2019est pas une option, c\u2019est une garantie. Notre service support, bas\u00e9 \u00e0 Brest, est anim\u00e9 par une \u00e9quipe de techniciens exp\u00e9riment\u00e9s, tous experts du retail et de l\u2019univers magasin.<\/span><\/p>\n<p>Ici, pas de robot, pas de centre d\u2019appel externalis\u00e9. Lorsqu\u2019un de vos collaborateurs appelle, c\u2019est un technicien qui d\u00e9croche directement. Cette organisation garantit une <strong>prise en charge rapide<\/strong>, humaine et qualifi\u00e9e d\u00e8s le premier \u00e9change.<\/p>\n\n\n                    \n   <\/div>\n     <\/div>\n<\/div>\n\n\n\n\n<section class=\"wp-block__encarts  align is-style-2\">\n\n   <div class=\"contenu\">\n            <h2 class=\"f-elem fw7 has-txt-color\">Un support <span class=\"txt-gradient2\">multicanal et multi-niveaux<\/span><\/h2>\n\n                <p>Nous savons que chaque minute compte en point de vente. Notre objectif : <span class=\"notion-enable-hover\" data-token-index=\"1\">minimiser les interruptions<\/span>, <span class=\"notion-enable-hover\" data-token-index=\"3\">garantir la continuit\u00e9 de service<\/span> et <span class=\"notion-enable-hover\" data-token-index=\"5\">restituer l\u2019exploitation au plus vite<\/span>, sans compromis sur la qualit\u00e9. Notre service de support fonctionne selon <span class=\"notion-enable-hover\" data-token-index=\"1\">plusieurs niveaux de prestation<\/span> pour s\u2019adapter \u00e0 chaque situation :<!-- notionvc: 32cc300e-f80c-416c-b780-9b22a6589968 --><!-- notionvc: 08b70fb0-8f40-4833-8abf-256f67b718fd --><\/p>\n\n                \n        <ul class=\"grid c1 cg1 p0 m0 mt3 \">\n                \n                    <li class=\"card__base__encarts relative\">\n\n                        <div>\n                            \n       <img decoding=\"async\" class=\"mb0_75\" width=\"\" height=\"\" alt=\"\" src=\"\" srcset=\"\" \/>\n\n       \n\n        <h3 class=\"tease__title fs-l fw5 mb0_50 focus__heading\"> \n                            <span class=\"txt-gradient2\">Niveau 0 &#8211; Niveau 1 <\/span>\n                                            <\/h3>\n\n                              \n                             \n                                     <p>R\u00e9solution imm\u00e9diate des incidents simples, diagnostics, assistance \u00e0 l\u2019utilisation des outils, v\u00e9rifications de base.<\/p>\n\n                         \n                               \n                                  \n                        <\/div>\n\n                        \n                    <\/li>\n\n        \n                    <li class=\"card__base__encarts relative\">\n\n                        <div>\n                            \n       <img decoding=\"async\" class=\"mb0_75\" width=\"\" height=\"\" alt=\"\" src=\"\" srcset=\"\" \/>\n\n       \n\n        <h3 class=\"tease__title fs-l fw5 mb0_50 focus__heading\"> \n                            <span class=\"txt-gradient2\">Niveau 2<\/span>\n                                            <\/h3>\n\n                              \n                             \n                                     <p>Intervention de nos <span class=\"notion-enable-hover\" data-token-index=\"1\">experts techniques<\/span>, capables d\u2019investiguer en profondeur sur des probl\u00e9matiques complexes ou critiques, en lien avec vos infrastructures ou votre environnement applicatif.<!-- notionvc: f7aa5091-f31d-4a37-9640-686aadba82ca --><\/p>\n\n                         \n                               \n                                  \n                        <\/div>\n\n                        \n                    <\/li>\n\n            <\/ul>\n\n   <\/div>\n\n    <\/section>\n\n\n\n\n            \n\n\n<div class=\"wp-block__reassurance flex relative f-gap6 has-background has-contrast-background-color alignfull has--font-size has-body-color is-style-3\">\n\n     \n    <div class=\"img--fond absolute-full zi0\">\n                      <img decoding=\"async\" src=\"https:\/\/www.groupe-asten.fr\/retail\/wp-content\/themes\/roquette-twig\/static\/images\/bg_rea_retail.webp\" alt>\n                   \n    <\/div>\n\n\n\n          <div class=\"contenu zi1\">\n             <div class=\"flex sm-f-fdc sm-f-aifs f-gap2 lg-f-aic lg-f-jcsb lg-f-gap4\">\n                       \n           <h2 class=\"fw6 sm-mb1 has-body-color\">Les plus de notre support retail<\/h2>\n\n             \n                            <\/div>\n\n                   <div class=\"grid c1 cg4 lg-c3 lg-cg6 mt6\">\n                                <div class=\"sm-flex sm-f-gap1\">\n                      <img decoding=\"async\" class=\"mb1\" src=\"https:\/\/www.groupe-asten.fr\/retail\/wp-content\/uploads\/sites\/2\/2025\/07\/ampoule.svg\" srcset=\"\" alt=\"\" width=\"63\" height=\"57\" alt=\"\">\n                                                                              <h3 class=\"mb0_75 fs-m has-body-color\">Un suivi transparent avec notre outil de ticketing<\/h3>\n                                           \n                    <p class=\"m0 has-body-color\">Chaque appel, chaque intervention, chaque r\u00e9solution est trac\u00e9e dans notre outil de ticketing performant, accessible et partag\u00e9. Vous avez ainsi une visibilit\u00e9 totale sur le traitement des incidents, les d\u00e9lais de r\u00e9solution, les \u00e9changes, les historiques\u2026 Un vrai tableau de bord de votre relation support, pour une collaboration fluide et sans zone d\u2019ombre.<\/p>\n                    \n                <\/div>\n                             <div class=\"sm-flex sm-f-gap1\">\n                      <img decoding=\"async\" class=\"mb1\" src=\"https:\/\/www.groupe-asten.fr\/retail\/wp-content\/uploads\/sites\/2\/2025\/07\/team-1.svg\" srcset=\"\" alt=\"\" width=\"58\" height=\"58\" alt=\"\">\n                                                                              <h3 class=\"mb0_75 fs-m has-body-color\">Une \u00e9quipe d\u2019experts du Retail<\/h3>\n                                           \n                    <p class=\"m0 has-body-color\">Tous nos techniciens partagent un socle commun : une connaissance m\u00e9tier pointue du secteur Retail. Ils comprennent vos contraintes, vos priorit\u00e9s, vos imp\u00e9ratifs terrain. Qu\u2019il s\u2019agisse de r\u00e9soudre un bug sur un PDA, de red\u00e9marrer une caisse en libre-service ou de valider une configuration r\u00e9seau, ils parlent le m\u00eame langage que vos \u00e9quipes magasin.<\/p>\n                    \n                <\/div>\n                             <div class=\"sm-flex sm-f-gap1\">\n                      <img decoding=\"async\" class=\"mb1\" src=\"https:\/\/www.groupe-asten.fr\/retail\/wp-content\/uploads\/sites\/2\/2025\/07\/connaissance.svg\" srcset=\"\" alt=\"\" width=\"52\" height=\"64\" alt=\"\">\n                                                                              <h3 class=\"mb0_75 fs-m has-body-color\">Un accompagnement durable<\/h3>\n                                           \n                    <p class=\"m0 has-body-color\">Plus qu\u2019un simple support technique, notre hotline est un partenaire op\u00e9rationnel de votre quotidien. Disponible, comp\u00e9tente, fiable, elle fait le lien entre votre outil d\u2019encaissement et vos \u00e9quipes terrain.<\/p>\n                    \n                <\/div>\n                        <\/div>\n         \n\n        \n    \n          <\/div>\n\n  \n    <\/div>\n\n\n\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":473,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"Support technique - Asten Retail","_seopress_titles_desc":"Hotline retail bas\u00e9e \u00e0 Brest : support r\u00e9actif, local et expert pour vos points de vente. Un technicien vous r\u00e9pond directement, sans attente.","_seopress_robots_index":"","footnotes":""},"tags":[],"class_list":["post-870","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.groupe-asten.fr\/retail\/wp-json\/wp\/v2\/pages\/870","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.groupe-asten.fr\/retail\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.groupe-asten.fr\/retail\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.groupe-asten.fr\/retail\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.groupe-asten.fr\/retail\/wp-json\/wp\/v2\/comments?post=870"}],"version-history":[{"count":5,"href":"https:\/\/www.groupe-asten.fr\/retail\/wp-json\/wp\/v2\/pages\/870\/revisions"}],"predecessor-version":[{"id":938,"href":"https:\/\/www.groupe-asten.fr\/retail\/wp-json\/wp\/v2\/pages\/870\/revisions\/938"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.groupe-asten.fr\/retail\/wp-json\/wp\/v2\/media\/473"}],"wp:attachment":[{"href":"https:\/\/www.groupe-asten.fr\/retail\/wp-json\/wp\/v2\/media?parent=870"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.groupe-asten.fr\/retail\/wp-json\/wp\/v2\/tags?post=870"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}